How are you and your practice fairing?

Based on The 5 Foundations, these questions are designed to help you find out how your practice is fairing. Ask other members of your team to complete this questionnaire too. It might be interesting to see how your responses differ and it’s a great way to start a conversation about the aspects of your practice that might need improving. 

 

Answer these questions with a Yes, No or Not Sure. 

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THE DENTIST

Do you have an overall vision for your practice?

Do you have a clear timetable as to when your vision will be achieved?

Do you have a clear practice philosophy (a combination of your moral and ethical beliefs as well as your clinical, business and service beliefs)?

Is your personal image hindering your practice?


Do you have a clear pitch for your practice?

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THE ENVIRONMENT

Is the physical appearance of your practice the best it can be?


Is the appearance of your practice enhancing the image or brand that you are trying to project?


Is the environment of your practice hindering your team’s wellness, productivity and happiness?

 

Is your practice environment enhancing your patient experience?

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THE TEAM

Is your team supportive of your philosophy and your vision of the future for the practice?


Does the team understand and believe in your philosophy and vision enough to help propel the practice forward?


Have you created and documented clear standards for your team?


Does your team adhere to those standards?


Is the culture in your practice enhancing productivity and the patient experience?


Is the culture in your practice bringing out the best in your team?

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THE SYSTEMS

Do you have one all-encompassing system for your practice?


Do the small systems that sit within it compliment the wider ecosystem?


Are the systems within your practice personalised to maximise your strengths and minimise your weaknesses?


Are all your systems designed to reduce stress, increase productivity and deliver consistent standards?


Does your practice’s system allow for team movement without disrupting the flow and productivity of the practice?

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THE PATIENT EXPERIENCE

Have you and your team created a truly memorable patient experience?


Does the patient experience you offer create raving fans who send referrals to your practice?


Are you and your team continually monitoring and improving the patient experience?


Have you reviewed and/or adjusted the patient experience in the last six months?


Are you keeping up with present trends in patient care and patient expectations?

So how did you score?

Ideally you would have answered yes to all the above questions. 

 

If you haven't, which areas are letting you down? Do you have issues in just one or two areas or are there issues across the board?

 

What needs to be done to improve things in your practice? And do you have the knowledge, experience and time to make those changes?

 

Completing this questionnaire might seem like a simple exercise but it starts to bring concerns and ideas into your awareness. Sometimes weeks and months can go by in a blur of busy days at the coalface and finding the time to reflect and take the pulse of your practice can seem like a low priority. But just as patients are advised to attend a check-up every six months, so a practice should receive regular ‘check-ups’ too. It’s a great way to catch problems early and to keep the overall health of your practice front of mind.